Return & Exchanges -

Our Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process.

Eligibility

Items must be returned within 30 days of delivery.
Items must be in their original, unused, and unopened condition, with all seals and packaging intact.
A proof of purchase (order number or receipt) is required.

Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on:

Any products that have been opened, used, or tampered with.
Gift cards or downloadable items.

The Process

Initiate a Request: Please contact our customer service team within the eligible return window to request a Return Merchandise Authorization (RMA) number.
Package Your Items: Securely package the item(s) in their original packaging, include the RMA number inside the package, and mail them back to us.
Refund or Exchange: Once your return is received and inspected, we will notify you of the approval status.
- For refunds, your original payment method will be credited within 10 business days.
- For exchanges, we will ship the requested replacement item once the return is processed.

Shipping Costs

The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Original shipping fees are non-refundable.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Questions?
If you have any questions about returning or exchanging your order, our support team is here to help.